Good to know
Everything about check-in, amenities, policies, and planning your stay.
All homes come standard with toilet paper, paper towels, trash bags, all-purpose cleaner, dishwasher and laundry pods, dish sponges and soap, silverware, plates, cups and glassware, pots and pans, cooking utensils, mixing bowls, toaster, blender, microwave, drip coffee machine, body wash, shampoo, bath towels, wash cloths, pool towels where applicable, and bed linens and pillows. Pack 'n plays, airbeds, and high chairs are available upon request for a charge. Specialty items such as crockpots or waffle machines are typically not stocked.
Because all homes use self check-in, our insurance provider requires that we collect and verify a valid ID. ID verification must be provided within 48 hours of booking or the reservation may be subject to cancellation. Instructions are provided once your booking is confirmed and the deposit has processed.
Our homes are strictly short-term rentals, so we recommend sending packages to a nearby post office for more secure storage and delivery.
Every home has reliable residential high-speed WiFi; passwords are included in your check-in details. For large meetings with many devices, we suggest a hotspot to spread bandwidth across more channels.
Our insurance carriers require them for liability given the self check-in process. Cameras are never inside the home — they point at the entryway and pool. Noise devices only measure decibel levels to avoid neighborhood issues. Please don't tamper with or cover them.
For the safety of current tenants we protect exact locations. After booking confirmation, our agents may share the closest cross streets for planning. Check-in details arrive approximately 24–48 hours before your stay.
Advance permission is required due to cleaning and field crew scheduling. Requests may be accommodated for a minimal fee if available. Unauthorized early entries or late departures are subject to fees.
Our homes are in residential neighborhoods where overflow parking isn't permitted. None of our homes can accommodate RV parking — we suggest a nearby secure parking facility.
Full refund for cancellations up to 60 days before check-in. After that, deposits are non-refundable. Please review the Terms and Conditions before booking.
Pool and spa heating is an additional cost, requiring at least 5 days notice and pre-payment. Pools heat to roughly 80°F and hot tubs to 103°F. In winter, pools can typically be heated 30–35 degrees above air temperature; below 45–50°F outdoor temps, desired temperatures may not be reachable.
Check the listing details to confirm the home allows pets. Where permitted, there is a non-refundable pet cleaning fee of $100 per pet, and pets must be under 30 lbs.
Yes. Email hello@1collection.com for availability, pricing, and showing opportunities.
All homes use self check-in. Keypad or lockbox information is provided approximately 24–48 hours before your stay with everything you need.
Check the listing details for permanent offerings. Most floats and games in photos are photographer props — you can request rentals from us in advance.
Direct bookings are auto-charged the balance 30 days before arrival on the card on file, with an emailed reminder a few days prior. To change payment method, do so before the 30-day due date.
Approximately 24–48 hours before arrival, to the email on file. If you haven't received them by the morning of arrival, call or text 623-301-9111 (Arizona) or 629-288-1199 (Nashville).
A very limited number of homes permit events — contact us before booking. Most neighborhoods enforce strict noise ordinances and don't permit excess vehicles or guests.
Yes — our homes make great group destinations near major attractions and restaurants. Only registered guests may access the home, and we ask groups to be mindful of music levels to respect our neighbors.